Explode procedures that become roadblocks

The use of procedures as excuses instead of ways to help.

Policies and procedures prevent participation.

If you were to consider the student’s experience in the library as a journey along the information highway, are you building fast lanes & bypasses or roadblocks?

What could be a roadblock?

·        Filters

·        Schedules

·        Pass systems

·        Time limits

·        Limiting # of books checked out

·        Food & drink rules

·        Nowhere to question or ask

·        Locations of the librarian

·        Displays & signs (do you welcome & encourage returns) J

·        Talking & Quiet levels that prohibit group work

·        Low expectations